Hey Adventurer!

At Cheap Fusion Store, we’re dedicated to ensuring your adventure gear arrives promptly and meets your expectations. Whether you’re hitting the waves, the road, or the trails, we’ve got your back with clear shipping options and a straightforward returns process.

Shipping Information

We process all orders within 1-2 business days after payment confirmation. Once your order ships, you’ll receive a tracking number via email.

Shipping Method Delivery Time Cost
Standard Shipping (DHL or FedEx) 10-15 business days after shipment $12.95
Free Shipping (EMS) 15-25 business days after shipment Free on orders over $50

Note: We ship worldwide except to parts of Asia and some remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

Not completely satisfied with your purchase? We offer a simple returns and exchanges process within 15 days of receiving your order.

Step-by-Step Return Process

  1. Submit a Request: Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return or exchange.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
  3. Pack and Ship: Securely package the item(s) in their original packaging with all accessories and documentation. Write the RMA number on the outside of the box.
  4. Ship to:
    Cheap Fusion Store Returns
    4647 Radford Street
    Louisville, US 40299
  5. Processing: Once we receive and inspect your return, we’ll process your refund or exchange within 5 business days.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Hi Cheap Fusion Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].

The item(s) I wish to return/exchange are:

  • [Product Name(s)]
  • [Reason for Return/Exchange]

Please let me know the next steps.

Thanks,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Refund Timing & Methods

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Shipping costs are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

To ensure safety and product integrity, the following items are non-returnable unless defective or damaged upon arrival:

  • Opened or used Audio Accessories (e.g., earphones, microphones)
  • Plugs & Connectors that show signs of use
  • Protective Covers & Cases that are no longer in new condition
  • Waterproof Cases that have been used or submerged

If you receive a defective item, contact us immediately at [email protected], and we’ll make it right!

Questions?

We’re here to help! Reach out to us at [email protected] for any questions about shipping, returns, exchanges, or your adventure gear.

We’re committed to making your experience with Cheap Fusion Store as smooth as your next adventure.

Happy exploring,
The Cheap Fusion Store Team